SMS Privacy Policy
1. Scope
This SMS Privacy Policy describes how Miami Alto LLC (“Alto”, “we”, “us”) collects, uses, stores, and protects information in connection with our SMS messaging program. It applies specifically to data gathered through the SMS program and is in addition to our general site privacy practices.
2. Information We Collect
When you opt in to our SMS program we collect your mobile phone number, mobile carrier, the date and time you opted in, and the content of messages you send to us in reply (for example STOP or HELP keywords). We also log the delivery status and timestamps of messages we send to you, solely for operational and compliance purposes.
3. How We Use Information
Information collected through the SMS program is used only to (a) deliver one-time verification codes for account login, registration, and password reset; (b) respond to STOP, HELP, and other customer support keywords; (c) maintain records required by mobile carriers and SMS industry regulations; and (d) detect and prevent fraud or abuse of the SMS program. The program is limited to account-authentication messages; no marketing, promotional, order, or delivery notifications are sent through it.
4. Sharing of Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We share phone numbers and message content only with the SMS service providers who deliver messages on our behalf (for example Twilio Inc.) and only to the extent necessary to transmit those messages. These providers are contractually restricted from using the data for any other purpose. We may also disclose information if required by law, subpoena, or valid legal process.
5. Data Retention
We retain opt-in records, phone numbers, and SMS logs for as long as you remain a subscriber to the program, and for a reasonable period afterward to comply with legal, tax, and carrier-imposed record-keeping requirements. Opt-out requests are retained indefinitely to ensure we do not contact subscribers who have unsubscribed.
6. Your Rights and Choices
You can stop receiving messages at any time by replying STOP to any message you receive from us. You can request help at any time by replying HELP. You may also contact us at support@altoflower.com to request access to, correction of, or deletion of your SMS program information, subject to applicable law.
7. Security
We use industry-standard administrative, technical, and physical safeguards to protect phone numbers and SMS logs against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.
8. Children
The SMS program is intended only for users who are at least 21 years of age and who are customers of our delivery service. We do not knowingly collect phone numbers from individuals under 21.
9. Changes to This Policy
We may update this SMS Privacy Policy from time to time. Material changes will be reflected on this page with an updated “Last Updated” date.
10. Contact
Questions about this SMS Privacy Policy can be directed to:
Miami Alto LLC
Miami, Florida, United States
Email: support@altoflower.com