How Does Shipping Work?

Mail-order with ALTO is simple and straightforward. Here's exactly what happens from the moment you order to the moment your package arrives.

1. You Place Your Order

Browse our online menu, add items to your cart, and check out. Takes about two minutes. You'll get an instant confirmation with your order details.

Our menu shows real-time availability, so what you see is what's actually in stock. You can filter by product type, strain, potency, brand, or price range. Each product listing includes detailed descriptions, lab test results, and customer reviews to help you make informed choices. If you're not sure what to order, our menu highlights staff picks and trending products that are popular right now.

2. We Confirm and Pack

Our team reviews your order and starts putting it together. Everything is packed in discreet, smell-proof, odor-proof packaging. If anything's out of stock (rare, but it happens), we'll message you with options before proceeding.

We double-check every order for accuracy before it leaves our facility — verifying product selection, quantities, and any special instructions you included at checkout. All products are stored in a secure, climate-controlled environment to maintain freshness and potency. Our packaging keeps your order private and protected in transit, and it looks like any ordinary package from the outside.

3. Your Order Ships via USPS

Once your order is packed, we hand it to USPS. You'll get a notification with your tracking number the moment it ships, so you can follow it from our facility to your door.

Orders placed by our daily cutoff on a business day ship the same business day; later orders ship the next business day. The tracking link we send lets you watch your package's progress, just like any other online order. You can see exactly where it is and the estimated delivery date, so you don't have to sit around wondering.

4. Delivery at Your Door

USPS delivers your package right to your door — typically 2–4 business days after it ships. No appointment, no waiting around.

Because the contents are age-restricted, the carrier may require an adult signature (21+) on delivery, so it's a good idea to have an ID handy. There's nothing to pay at the door — your order is prepaid online — and your age was already verified at checkout. If you're curious about what to expect, our support team is happy to answer any questions before your order arrives.

What You Need to Have Ready

If an adult signature is required, make sure someone 21 or older is available to sign, with a valid government-issued photo ID on hand. Your age is verified at checkout, so there's no payment or paperwork at the door beyond a possible signature. If you won't be home, USPS will leave a notice so you can pick up the package or arrange redelivery.

5. Enjoy

That's it. Your order arrives, your products are in hand, and you didn't have to leave the house. If anything isn't right with your order, reach out to us and we'll make it right.

The Whole Process

From "place order" to "package at your door," most customers wait about 2–4 business days after their order ships. It's the same quality and selection you'd find anywhere, shipped straight to you with zero hassle.