Questions, answered.
Everything about ordering, shipping, what we sell, and how it's legal. Still stuck? Reach out and we'll help.
Ordering & Payment
How Do I Place an Order?
Browse our menu, add items to your cart, and check out. It takes about two minutes — your order ships via USPS and arrives in 2–4 business days.
Read full answer →What Should I Know as a First-Time Customer?
New customers get a welcome discount. Browse the menu, order online, pay securely, and we ship it to your door via USPS.
Read full answer →What Is the Minimum Order?
There's no order minimum — you can check out at any size. Shipping is free on orders over $75; smaller orders pay a flat shipping fee.
Read full answer →Can I Cancel or Change My Order?
You can modify or cancel before your order ships. Once USPS has it, contact us and we'll help sort out a return or replacement.
Read full answer →Do You Have Deals or Discounts?
Yes — first-time customer discounts, daily deals, promo codes, and a loyalty rewards program.
Read full answer →How Can I Reach You?
Call or text us at (305) 339-6321, message us on social media, or use the chat widget on our site.
Read full answer →Can I Order Weed Online?
Yes — browse our menu, add to cart, and check out. Your order ships nationwide via USPS, free over $75.
Read full answer →Can I Place a Large or Bulk Order?
Yes — there's no maximum order limit. For very large orders, contact us to coordinate stock and shipping.
Read full answer →Is Cannabis Delivery Safe?
Yes — your order ships in sealed, tamper-evident, discreet packaging via USPS, with tracking the whole way and prepaid, contactless checkout.
Read full answer →Shipping & Delivery
Where Does ALTO Ship?
We ship nationwide via USPS to all 48 contiguous states. Typical transit is 2–4 business days, with a tracking number on every order.
Read full answer →When Do Orders Ship?
You can order online any time. Orders placed by our daily cutoff on business days ship the same business day via USPS; later orders ship the next business day.
Read full answer →How Long Does Shipping Take?
Orders ship the same or next business day, then USPS delivers in 2–4 business days. Every order includes a tracking number.
Read full answer →How Does Shipping Work?
Order online, we pack your order and hand it to USPS, and it arrives at your door in 2–4 business days with tracking.
Read full answer →Do You Offer Same-Day Shipping?
Orders placed by our daily cutoff on business days ship the same business day via USPS, then arrive in 2–4 business days. There's no same-day doorstep delivery.
Read full answer →Can You Ship to a Hotel or Airbnb?
Yes — we can ship to a hotel, Airbnb, or vacation rental address, as long as someone 21+ can receive the package during your stay.
Read full answer →Can I Order Late at Night?
Yes — our online store is open 24/7. Order any time; your package ships the same or next business day and arrives via USPS in 2–4 business days.
Read full answer →Can I Track My Order?
Yes — every order ships with a USPS tracking number, sent by email and text, plus live status in your account.
Read full answer →What If I'm Not Home When USPS Delivers?
If a signature is required and you miss it, USPS leaves a notice. You can schedule redelivery or pick the package up at your local Post Office.
Read full answer →How Is My Order Packaged?
Your order ships in discreet, smell-proof, tamper-evident packaging with no branding on the outside — it looks like any ordinary package.
Read full answer →How Much Is Shipping?
Shipping is free on orders over $75. Orders under $75 pay a small flat shipping fee, shown at checkout — no surcharges, no surprises.
Read full answer →Do You Ship to Beach and Coastal Areas?
Yes — we ship nationwide via USPS to every address in the 48 contiguous states, including beachfront condos and vacation rentals. Typical transit is 2-4 business days.
Read full answer →Is There Cannabis Delivery Near Me?
Wherever you are in the 48 contiguous states, yes — we ship to you via USPS. Free shipping over $75, typical transit 2-4 business days.
Read full answer →Can I Order on Weekends?
Yes — our online store is open 24/7, weekends included. Weekend orders are processed and ship the next business day.
Read full answer →Do You Ship to Doral?
Yes — we ship to Doral and all 48 contiguous states via USPS. Free shipping over $75, typical transit 2-4 business days.
Read full answer →Do You Ship to Kendall?
Yes — we ship to Kendall and all 48 contiguous states via USPS. Free shipping over $75, typical transit 2-4 business days.
Read full answer →Do You Ship to Homestead?
Yes — we ship to Homestead and all 48 contiguous states via USPS. Free shipping over $75, typical transit 2-4 business days.
Read full answer →Products & Legal
What Products Do You Carry?
Flower, pre-rolls, vapes, edibles, concentrates, CBD, snacks, ALTO Originals, and accessories. New drops every week.
Read full answer →What Payment Methods Do You Accept?
Everything is prepaid online at checkout. We accept card, CashApp, Zelle, and crypto (BTC, ETH, USDT, USDC). No cash, no COD.
Read full answer →How Do You Ensure Product Quality?
We source from trusted brands, keep strict storage standards, and only stock lab-tested products.
Read full answer →What Edibles Do You Have?
Gummies, chocolates, and baked goods in a range of dosages. Browse our edibles menu for current selection.
Read full answer →What Flower Strains Do You Carry?
Indica, sativa, and hybrid strains in 3.5g, 7g, and 14g bags. New strains rotate in every week.
Read full answer →Can I Get Vape Carts Shipped?
Yes — we ship disposable vapes and pod systems from top brands nationwide via USPS. Free shipping over $75.
Read full answer →Do You Ship Pre-Rolls?
Yes — joints, blunts, hash rolls, and multi-packs. Ready to smoke, shipped right to your door.
Read full answer →Delivery vs Dispensary — What's Better?
Ordering online saves you the trip. Same products, same quality, shipped discreetly to your door — free over $75.
Read full answer →How Do I Choose the Right Strain?
Start with the effect you want: indica for relaxation, sativa for energy, hybrid for a mix. Our menu shows details for every strain.
Read full answer →Edibles vs Smoking — What's the Difference?
Edibles take longer to kick in (30-90 min) but last longer (4-6 hours). Smoking hits instantly but fades faster.
Read full answer →How Should I Store My Cannabis?
Keep flower in a cool, dark, airtight container. Edibles in the fridge. Concentrates in a cool spot away from heat.
Read full answer →What's the Difference Between THC and CBD?
THC is what gets you high. CBD provides relaxation and relief without the high. Many products contain both.
Read full answer →Still Have Questions?
Can't find what you're looking for? Reach out to us directly.