Questions, answered.
Everything about ordering, shipping, what we sell, and how it's legal. Still stuck? Reach out and we'll help.
Ordering & Payment
How Do I Place an Order?
Browse our menu, add items to your cart, and check out. It takes about two minutes — your order ships via USPS and arrives in 2–4 business days.
Read full answer →What Should I Know as a First-Time Customer?
New customers get a welcome discount. Browse the menu, order online, pay securely, and we ship it to your door via USPS.
Read full answer →What Is the Minimum Order?
The minimum order is $100, counted on your products after any discount (shipping isn't counted). USPS Priority shipping is free on orders of $150 or more before discounts, otherwise a flat $25.80. Express is $75.
Read full answer →Can I Cancel or Change My Order?
You can modify or cancel before your order ships. Once USPS has it, contact us and we'll help sort out a return or replacement.
Read full answer →Do You Have Deals or Discounts?
Yes — first-time customer discounts, daily deals, promo codes, and cashback as store credit.
Read full answer →How Can I Reach You?
Call or text us at (305) 429-2265, email info@altoflower.com, or message us on social media.
Read full answer →Can I Order Weed Online?
Yes — browse our menu, add to cart, and check out. Your order ships nationwide via USPS, free on orders of $150+.
Read full answer →Can I Place a Large or Bulk Order?
Yes — there's no maximum order limit. For very large orders, contact us to coordinate stock and shipping.
Read full answer →Is Cannabis Delivery Safe?
Yes — your order ships in sealed, tamper-evident, discreet packaging via USPS, with tracking the whole way and prepaid, contactless checkout.
Read full answer →Shipping & Delivery
Where Does ALTO Ship?
We ship via USPS to 44 states plus DC — not to AK, HI, ID, WY, AL, SD, US territories, or military addresses. Typical transit is 2–4 business days, with a tracking number on every order.
Read full answer →When Do Orders Ship?
You can order online any time. Orders placed by our daily cutoff on business days ship the same business day via USPS; later orders ship the next business day.
Read full answer →How Long Does Shipping Take?
Orders ship the same or next business day, then USPS delivers in 2–4 business days. Every order includes a tracking number.
Read full answer →How Does Shipping Work?
Order online, we pack your order and hand it to USPS, and it arrives at your door in 2–4 business days with tracking.
Read full answer →Do You Offer Same-Day Shipping?
Orders placed by our daily cutoff on business days ship the same business day via USPS, then arrive in 2–4 business days. There's no same-day doorstep delivery.
Read full answer →Can You Ship to a Hotel or Airbnb?
Yes — we can ship to a hotel, Airbnb, or vacation rental address, as long as someone 21+ can receive the package during your stay.
Read full answer →Can I Order Late at Night?
Yes — our online store is open 24/7. Order any time; your package ships the same or next business day and arrives via USPS in 2–4 business days.
Read full answer →Can I Track My Order?
Yes — every order ships with a USPS tracking number, sent by email and text, plus live status in your account.
Read full answer →What If I'm Not Home When USPS Delivers?
If a signature is required and you miss it, USPS leaves a notice. You can schedule redelivery or pick the package up at your local Post Office.
Read full answer →How Is My Order Packaged?
Your order ships in discreet, smell-proof, tamper-evident packaging with no branding on the outside — it looks like any ordinary package.
Read full answer →How Much Is Shipping?
USPS Priority shipping is free on orders of $150 or more (before discounts), otherwise a flat $25.80. Express is $75 and never free. The minimum order is $100.
Read full answer →Do You Ship to Beach and Coastal Areas?
Yes — we ship via USPS to every street address in 44 states plus DC, including beachfront condos and vacation rentals. We don't ship to AK, HI, ID, WY, AL, SD, US territories, or military addresses. Typical transit is 2-4 business days.
Read full answer →Is There Cannabis Delivery Near Me?
If you're in one of the 44 states plus DC that we ship to, yes — we ship to you via USPS. Free shipping on orders of $150+, typical transit 2-4 business days.
Read full answer →Can I Order on Weekends?
Yes — our online store is open 24/7, weekends included. Weekend orders are processed and ship the next business day.
Read full answer →Do You Ship to Doral?
Yes — we ship to Doral and across 44 states plus DC via USPS. Free shipping on orders of $150+, typical transit 2-4 business days.
Read full answer →Do You Ship to Kendall?
Yes — we ship to Kendall and across 44 states plus DC via USPS. Free shipping on orders of $150+, typical transit 2-4 business days.
Read full answer →Do You Ship to Homestead?
Yes — we ship to Homestead and across 44 states plus DC via USPS. Free shipping on orders of $150+, typical transit 2-4 business days.
Read full answer →Products & Legal
What Products Do You Carry?
Flower, pre-rolls, vapes, edibles, concentrates, CBD, snacks, ALTO Originals, and accessories. New drops every week.
Read full answer →What Payment Methods Do You Accept?
Everything is prepaid online at checkout. We accept crypto — BTC on Bitcoin, ETH, USDT and USDC on Ethereum, TRX and USDT on Tron. Zelle and CashApp are coming soon. No cash, no COD.
Read full answer →How Do I Pay with Crypto? A Step-by-Step Guide
Place your order and choose Crypto, buy Bitcoin in Cash App or Venmo, then paste our address and send the exact amount. Four steps, about 5 minutes. Once the network confirms, we ship.
Read full answer →How Do You Ensure Product Quality?
We source from trusted brands, keep strict storage standards, and only stock lab-tested products.
Read full answer →What Edibles Do You Have?
Gummies, chocolates, and baked goods in a range of dosages. Browse our edibles menu for current selection.
Read full answer →What Flower Strains Do You Carry?
Indica, sativa, and hybrid strains in 3.5g, 7g, and 14g bags. New strains rotate in every week.
Read full answer →Can I Get Vape Carts Shipped?
Yes — we ship disposable vapes and pod systems from top brands nationwide via USPS. Free shipping on orders of $150+.
Read full answer →Do You Ship Pre-Rolls?
Yes — joints, blunts, hash rolls, and multi-packs. Ready to smoke, shipped right to your door.
Read full answer →Delivery vs Dispensary — What's Better?
Ordering online saves you the trip. Same products, same quality, shipped discreetly to your door — free shipping on orders of $150+.
Read full answer →How Do I Choose the Right Strain?
Start with the effect you want: indica for relaxation, sativa for energy, hybrid for a mix. Our menu shows details for every strain.
Read full answer →Edibles vs Smoking — What's the Difference?
Edibles take longer to kick in (30-90 min) but last longer (4-6 hours). Smoking hits instantly but fades faster.
Read full answer →How Should I Store My Cannabis?
Keep flower in a cool, dark, airtight container. Edibles in the fridge. Concentrates in a cool spot away from heat.
Read full answer →What's the Difference Between THC and CBD?
THC is what gets you high. CBD provides relaxation and relief without the high. Many products contain both.
Read full answer →Still Have Questions?
Can't find what you're looking for? Reach out to us directly.