How Can I Reach You?

Got a question, issue, or just want to say hi? Here are all the ways to get in touch with us.

Text & Phone

The quickest way to reach us is by texting or calling (305) 339-6321. Our support team is available daily, and for order issues, a text is usually fastest.

Texting lets us send you order updates, tracking links, and answers without playing phone tag. Prefer to talk? Calls to that number work too. If you have a question about an order that's already on its way, this is also the number to use.

Live Chat

See that chat bubble in the corner of your screen? That's us. Click it to start a conversation and someone from our team will get back to you quickly. It's great for quick questions or order status checks.

Live chat is perfect when you're browsing our site and have questions about products, shipping times, or want help navigating your order. We can also help you apply promo codes or troubleshoot any issues you're having at checkout. Response times are usually quick during support hours.

Social Media

You can DM us on Instagram — we're active there and usually respond within a few hours. Follow us for product drops, deals, and updates too.

Instagram is where we share behind-the-scenes content, announce new products before they hit the site, and drop exclusive promo codes for our followers. While DMs aren't the fastest way to resolve an urgent order issue, they're great for general questions or if you just prefer communicating that way. Plus, you'll be the first to know when we add something special — then you can browse our menu to grab it.

When to Reach Out

Our support team is available every day. If you message outside support hours, we'll get back to you the next morning.

We respond to messages in the order they're received, so if you're reaching out during peak hours (typically evenings and weekends), there might be a slightly longer wait. For time-sensitive issues like a tracking question or a problem with your current order, a text usually gets the fastest response.

Common Reasons People Contact Us

• Order status and tracking updates
• Changing or canceling an order before it ships
• Questions about specific products
• Shipping questions (we ship to all 48 contiguous states)
• Feedback or complaints (we actually read these)
• Promo code issues

What Information Helps Us Help You Faster

When you contact us about an order, having your order number or tracking number handy speeds things up considerably. If you're asking about a specific product, let us know what you're looking for or what effects you're hoping to achieve. The more details you give us upfront, the faster we can get you exactly what you need.

For shipping questions, just tell us your state or ZIP code and we'll confirm what to expect for transit. If you're having technical issues with the website, let us know what device and browser you're using — it helps our team troubleshoot the problem quickly.

Email for Non-Urgent Matters

For things that don't need an immediate response — like partnership inquiries, detailed feedback, or general business questions — you can email us. While we don't list a public email on our site to avoid spam, you can request our email address through any of the contact methods above. We typically respond to emails within 24-48 hours.

We're Real People

When you reach out, you're talking to an actual human on our team — not a bot, not a call center overseas. We care about getting things right and making sure you're happy with your experience.