How Can I Reach You?
Got a question, issue, or just want to say hi? Here are all the ways to get in touch with us.
Text & Phone
The quickest way to reach us is by texting or calling (305) 429-2265. Our support team is available daily from 9am to 9pm Eastern Time (Miami), and for order issues, a text is usually fastest.
Texting lets us send you order updates, tracking links, and answers without playing phone tag. Prefer to talk? Calls to that number work too. If you have a question about an order that's already on its way, this is also the number to use.
You can write to us at info@altoflower.com about anything — order questions, tracking help, product questions, partnership inquiries, or detailed feedback. We typically respond to emails within 24-48 hours.
Email is the best fit when you want to explain something in detail, such as a promo code issue, a problem at checkout, or a damaged package (a photo and your order number help a lot). For time-sensitive questions, a text or a call to (305) 429-2265 is faster.
Social Media
You can DM us on Instagram — we're active there and usually respond within a few hours. Follow us for product drops, deals, and updates too.
Instagram is where we share behind-the-scenes content, announce new products before they hit the site, and drop exclusive promo codes for our followers. While DMs aren't the fastest way to resolve an urgent order issue, they're great for general questions or if you just prefer communicating that way. Plus, you'll be the first to know when we add something special — then you can browse our menu to grab it.
When to Reach Out
Our support team is available every day from 9am to 9pm Eastern Time (Miami). If you message outside support hours, we'll get back to you the next morning. Orders can be placed online 24/7; parcels ship on weekdays.
We respond to messages in the order they're received, so if you're reaching out during peak hours (typically evenings and weekends), there might be a slightly longer wait. For time-sensitive issues like a tracking question or a problem with your current order, a text usually gets the fastest response.
Common Reasons People Contact Us
- Order status and tracking updates
- Changing or canceling an order before it ships
- Questions about specific products
- Shipping questions (we ship to 44 states plus DC)
- Feedback or complaints (we actually read these)
- Promo code issues
What Information Helps Us Help You Faster
When you contact us about an order, having your order number or tracking number handy speeds things up considerably. If you're asking about a specific product, let us know what you're looking for or what effects you're hoping to achieve. The more details you give us upfront, the faster we can get you exactly what you need.
For shipping questions, just tell us your state or ZIP code and we'll confirm what to expect for transit. If you're having technical issues with the website, let us know what device and browser you're using — it helps our team troubleshoot the problem quickly.
We're Real People
When you reach out, you're talking to an actual human on our team — not a bot, not a call center overseas. We care about getting things right and making sure you're happy with your experience.
