How Is My Order Packaged?
Every order ships in plain, discreet packaging with no branding on the outside. Here's exactly what to expect.
Plain, Unmarked Outer Packaging
Your order ships in a standard mailer or box with no ALTO branding and no indication of what's inside. From the outside, it looks like any ordinary package, with just a shipping label and your address. Nothing on the exterior advertises that it's cannabis.
We use tamper-evident sealing on every shipment. If a package arrives clearly opened or damaged, don't accept it — take a photo and contact us. This protects both you and us and ensures you receive exactly what you ordered in the condition it left our facility.
Smell-Proof, Odor-Proof Inner Packaging
Inside the outer box, your products are sealed in smell-proof, odor-proof packaging. The manufacturer packaging provides a first layer of odor control, and our sealed inner packaging adds a second. Together they keep things contained throughout transit, so the package doesn't draw attention along the way.
While our packaging dramatically reduces odor, no method is 100% smell-proof with particularly pungent strains. For the vast majority of shipments, you won't notice any smell until you open everything up at home.
What's Inside
Inside the package, you'll find your products in their original manufacturer packaging along with your itemized receipt. Flower comes in sealed containers or jars, pre-rolls in protective tubes, and edibles and concentrates in their labeled packaging — with THC/CBD content, strain information, and batch numbers. Lab results (COAs) are available so you can confirm exactly what you're getting.
We also include any promotional materials or first-time customer gifts when applicable. Everything is organized so you can easily check your items against your receipt. Curious what's available right now? Feel free to browse our menu.
Shipped via USPS
Orders are handed to USPS and delivered right to your door, just like any other package. There's no in-person handoff with a courier and nothing to pay on delivery — your order is prepaid online. Because the contents are age-restricted, the carrier may require an adult signature (21+) on delivery.
Every shipment includes a tracking number so you can follow your package from our facility to your mailbox or doorstep.
Built to Survive Transit
We pack orders to handle the realities of shipping. Items are cushioned so nothing shifts or rattles, glass and concentrate containers are protected, and edibles are kept secure. Heat-sensitive items like chocolate are packed with the trip in mind, though in very hot weather we recommend bringing your package indoors promptly after delivery.
Checking Your Order
When your package arrives, take a moment to verify your order against the receipt. Check that you received the correct products and quantities and that nothing was damaged in transit. If something's wrong — missing items, the wrong product, or damaged packaging — contact our support team right away with your order number and a photo.
We stand behind every order and will make it right if there's an issue. Reaching out soon after delivery makes it easier to resolve quickly. Our team is here to help before, during, and after your order arrives.
