Can I Track My Order?
Yes, you can follow your order's progress from the moment you place it until it arrives at your door — and every order ships with a USPS tracking number.
How Tracking Works
Once you place an order, you can check its status anytime in your account. Head to your order history in your profile, open the order, and see exactly where things stand. The status updates as your order moves through each stage of fulfillment. The moment your order ships, we send your USPS tracking number by email and text, so you can follow the package the rest of the way on USPS as well.
Status Timeline
Every order goes through a clear set of stages, and you can see exactly where yours is:
- Pending — your order is placed
- Confirmed — we've accepted it
- Packed — your order is packed and ready to ship
- Shipped — it's with USPS and on its way, with a tracking number
- Delivered — USPS has delivered it to your door
Each step is shown on a visual timeline with timestamps so you know exactly when things happened. Most orders move from pending to confirmed within a few minutes during business hours. Orders placed by our daily cutoff are typically packed and marked "Shipped" the same business day. Once it's shipped, your USPS tracking number takes over with scan-by-scan updates.
Tracking Notifications
You'll get a notification by email and text the moment your order ships, with your tracking number included. As USPS scans the package along its route, your estimated delivery date updates automatically. Make sure the email and phone number on your account are current so you don't miss an update.
Estimated Delivery Date
When you browse our menu and place an order, your total time is same or next business-day processing plus 2–4 business days of USPS transit. Once it ships, your tracking gives you a precise, regularly updated delivery estimate. Nearby states arrive toward the shorter end; cross-country shipments toward the longer end. Planning around a specific date? Order a few business days ahead to give USPS time to deliver.
After Delivery
After your order arrives, you can leave a rating and review right from the order page in your profile. Your feedback helps us maintain high standards and helps other customers make informed decisions when they're shopping. Reviewing the products you purchased is one of the most useful things you can do for the community.
What If Something Goes Wrong?
If tracking stalls or there's an issue with your order, contact us directly — text or call (305) 339-6321 and we'll sort it out fast. Whether it's a package that's running late, a question about your order contents, or a shipping-address issue, our team is ready to help. We can open a trace with USPS or arrange a replacement when needed. Your satisfaction matters, and we'll do what it takes to make things right.
