What Should I Know as a First-Time Customer?

Welcome! If this is your first time ordering hemp-derived cannabis online, you probably have a few questions. We've got you covered — here's the quick rundown.

What You'll Need

Just two things: a street address in one of the 44 states plus DC that we ship to, and to be 21 or older. ALTO ships via USPS to all of them, so it doesn't matter which one you're in. We don't ship to Alaska, Hawaii, Idaho, Wyoming, Alabama and South Dakota, US territories, or military addresses. No special account setup is required for your first order, though creating one does make checkout faster. Your age is verified at checkout — this is a legal requirement we take seriously, no exceptions.

How Ordering Works

Browse our online menu, add what you want to your cart, and check out. That's literally it. You'll get a confirmation when your order is received and another when it ships with a tracking number. Our menu includes everything from flower and pre-rolls to edibles, concentrates, vapes, and accessories. Each product page has detailed descriptions, THC/CBD percentages, and customer reviews to help you choose. If you're new to hemp-derived cannabis or trying a new product type, our guide to indica, sativa, and hybrid breaks down the differences and what to expect from each.

First-Time Perks

We like to make a good first impression. New customers get a special welcome discount on their first order. Keep an eye on our deals page for the latest first-timer offers and promo codes. We also frequently run promotions on specific brands or product categories, so your first order is a great time to try premium products at a discount.

Shipping Times

ALTO ships orders via USPS with a typical transit time of 2–4 business days anywhere we ship. Orders placed by our daily cutoff ship the same or next business day. Once your order ships, you'll get a tracking number by email and text so you can follow it the whole way. If you need your order by a specific date, place it a few days ahead to give USPS time to deliver.

What to Expect When It Arrives

Your order arrives in discreet, smell-proof packaging that doesn't advertise what's inside — it looks like any other package. Because the contents are age-restricted, USPS may require an adult signature (21+) on delivery, so keep an ID handy just in case. There's nothing to pay at the door — your order is prepaid online.

Payment

Everything is prepaid securely at checkout. We accept crypto — BTC on Bitcoin, ETH, USDT and USDC on Ethereum, TRX and USDT on Tron. Zelle and CashApp are coming soon. There's no cash and no cash-on-delivery — once you check out, you're done, and your package is on its way. New to crypto? Follow the step-by-step guide or watch the 80-second video.

Questions or Issues?

Our support team is available by email at info@altoflower.com and by text or phone at (305) 429-2265 if anything comes up before, during, or after your order ships. Whether you need help choosing products, want to modify your order before it ships, or have questions about tracking, we're here to help. We want your first experience to be smooth, so don't hesitate to reach out if you need anything.

After Your First Order

Once you've ordered, your address and preferences are saved so reordering is even faster next time. Most of our customers become regulars pretty quickly — premium hemp-derived cannabis shipped straight to your door is hard to beat.